Lensa
Lensa

REMOTE Tier 1 Customer Support

May 30, 2025
Full-time
Remote · Jacksonville, FL
Entry level
Designer
Apply now

Lensa is the leading career site for job seekers at every stage of their career. Our client, TEKsystems, is seeking professionals. Apply via Lensa today!

REMOTE TIER 1 CUSTOMER SUPPORT

Must have previous technical help desk style experience to be considered or recent technical certificate

Monday-Friday 9am-6pm EST

100% remote - equipment provided

Start date: July 7th

End Date: October 3rd

Description

  • Will take inbound calls supporting families w/ login issues and provide customer support as needed to resolve any issues
  • Will handle roughly 30-50 inbound calls a day.
  • The CSR is responsible for responding to a high volume of inquiries about the company’s products or services, complaints, remote access to computers, helping with logins, website issues, and navigating their platforms.
  • The Associate Customer Service Representative takes inbound calls, LiveChat, and/or emails from Family, students and Occasional calls from teachers who are with students troubleshooting platform and/or login issues.

Additional Skills & Qualifications

Strong knowledge/experience with hardware troubleshooting (our customers primarily use HP laptops)

  • Performance issues
  • Mic/Camera issues/settings
  • Peripherals (mouse/keyboard, monitors etc.)

Strong knowledge/experience with Active Directory

  • Password Reset

Experience with working remotely (work from home)

  • Must have a quiet place in the house/apartment
  • High Speed internet

Pay and Benefits

The pay range for this position is $17.00 - $17.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jun 2, 2025.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.