Zendesk
Zendesk

Senior Software Engineer - Frontend

July 22, 2025
Full-time
Remote · New South Wales, Australia
Mid-Senior level
Front-end Developer
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Job Description

Zendesk is seeking a Senior Frontend Software Engineer to join our Contact Centre product team. This team is dedicated to creating exceptional customer experience products that leverage cutting-edge technologies, including React and Typescript. Our mission is to empower over 140,000 global businesses by delivering solutions that enhance customer interactions and satisfaction.

As a Frontend Software Engineer, you will play a pivotal role in designing and implementing high-quality frontend architecture that is secure, maintainable, and accessible. You will collaborate closely with designers and fellow engineers to develop innovative solutions that address real customer needs. This is an autonomous role that offers significant opportunities for impact across the Zendesk product family.

What You'll Be Doing

  • Collaborate with designers to create best-in-class customer experience products using React and Typescript.
  • Work alongside other engineers to devise and implement innovative solutions that tackle genuine customer challenges.
  • Design and implement secure, maintainable, and performant front-end architecture that supports future generations of products.
  • Support and maintain production code through bug triage and resolution, applying learnings for continuous improvement.
  • Foster a culture of continuous learning by sharing ideas and experiences within the team.

What You Bring To The Role

  • 5+ years of software development experience with React.js
  • In-depth knowledge of Javascript, Typescript, HTML, CSS and other frontend languages.
  • Knowledge of tools such as Redux, Flux, Webpack and Tailwind.
  • Experience working with or building Design Systems/UI component libraries.
  • Experience with test frameworks like Playwright or Cypress.
  • Experience with AWS or Amazon Connect is highly considered.
  • Experience with any CX Software is highly considered.
  • Excellent communication skills
  • Strong problem solving skills

Bonus

  • A passion for building products that prioritize customer experience and usability.
  • A collaborative mindset with a commitment to sharing knowledge and supporting team growth.
  • A strong sense of ownership and the ability to drive projects from conception to delivery.

Tech Stack

  • Our applications are built on React with Typescript hosted on AWS services like S3 and Cloudfront.
  • We integrate with Amazon Connect: the industry-leading Contact Centre platform.
  • Our backend runs on AWS services like ECR and Kubernetes, integrating with AWS services such as Bedrock, Kinesis, and S3.
  • We are proud of the world class Contact Centre application that is used by enterprise customers around the world in various industries.

The Intelligent Heart Of Customer Experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.