Receptionist

• South African National Parks (SANParks)

Receptionist at Addo Elephant National Park

• Deadline:

31 July 2025

• Region:

Eastern Cape

• Salary:

R 178 507.06 – R 231 410.75; Paterson Grade B5

• Type of employment:

Full time

Job Description

A fixed term vacancy currently exists for one (1) Receptionist at Addo Elephant National Park. The successful candidate will need to stay outside the park and will be responsible for their own transport to and from work.

The remuneration package includes a basic salary, based on the salary scale of a position with a Paterson B5 job grade and allowances and benefits as specified in the HR Tariff Document and Conditions of Services of SANParks.

Roles and Responsibilities

• To receive and direct telephone calls where specified and to relay telephone messages
• Effectively communicating with guests and providing them with information about facilities and activities at Addo Elephant National Park.
• To welcome visitors in a friendly manner and process the computerised guest reservation through the check in and check out process.
• To raise any extra charges and to ensure outstanding monies are collected and processed according to company policy.
• To assist guests with amendments to reservations and special requests and closing work shifts on SANParks reservation system.
• To coordinate guests’ requests and complaints and handle efficiently.
• To perform general administration relevant to the Reception and Entrance Gate.
• Conduct ad-hoc administration duties as and when requested by the Duty Manager.
• Conducting Gate Official / Gate Administrator duties from time to time as and when needed.
• To adhere to company dress code and protocol.

Qualifications And Requirements

• Grade 12 (Std 10)
• National Diploma/ N Diploma in Office Management and Technology/ Office.
• Administration/ Secretarial Studies/Tourism/Hotel Management/Hospitality.
• 1- 2 years’ work experience in administrative work or office assistant.
• 1 – 2 years’ experience as a receptionist/switchboard operator in a tourism or hospitality environment would be desirable.
• Good telephone, people, and administration skills as well as sound interpersonal skills.
• Computer literacy with a working knowledge of MS Word and MS Excel.
• Room seeker knowledge will be an added advantage.
• Previous front office experience.
• Proficiency in English.

SANParks is an equal opportunity employer. SANParks reserves the right not to make an appointment. South African citizens will receive priority unless otherwise specified. Appointment will be in accordance with EE plan targets

How to apply

Interested candidates who meet the above requirements should forward their applications accompanied by a Cover letter, CV, certified copies of ID and relevant qualifications to be submitted to the following address: addovacancies@sanparks.org

ATT: Ilze Jonker, Human Resource Department, Addo Elephant National Park, PO Box 52, Addo 6105. Fax: 0867300793

Application will only be completed when you have applied through the link:

https://forms.office.com/r/FtYq3RFtJZ

and have submitted your all-relevant documents to the following email address: addovacancies@sanparks.org

Use the following reference number on your application: AENP/A134

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More about this vacancy

• Date posted:

21 July 2025

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