Product Designer (Contract to Hire)

About Us

Hiver gives teams the simplest way to deliver outstanding and personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We’re a top-rated product on G2 and rank very highly on customer satisfaction.

At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers. We’re profitably run and are backed by notable investors. K1 Capital led our most recent round of $27 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator.

Opportunity

As a Product Designer at Hiver, you are excited to make an impact and enjoy a high-growth SaaS startup. Shape our product's vision by implementing user-centric designs and collaborating closely with cross-functional teams. With your influential role, drive innovation and impact the product's direction. This position offers the opportunity to redefine industry standards, creating impactful, user-centered designs that fuel our company's growth.

Note : This is going to be a consultant role for first 2 months following up with a full time conversion based on performance.

What you’ll be working on?

• Develop and implement customer experience solutions for online platforms.
• Oversee the creation and production of customer experience elements from concept to finalization, including updates and revisions.
• Use various user-centered design tools (e.g., customer experience briefs, wireframes, prototypes) to execute customer experience solutions.
• Review and analyze high-profile projects, occasionally leading teams or projects in user-centered design.
• Innovate by researching and testing theories for cutting-edge design solutions.
• Analyze internal and external sites, consulting standards and policies to determine best practices.

What are we looking for?

• 4+ years of experience in product design.
• Seeking designers capable of taking full ownership of projects, overseeing both visual and interactive aspects from inception to completion.
• Proficient in engaging with customers via calls to extract valuable insights, enriching the design process.
• Enthusiastic about delving into data, leveraging it to craft informed opinions and refine design decisions.
• Keen on researching analogous products to glean industry best practices, constantly learning and adapting to advancements.