VWO
VWO

Presales Engineer (HTML/CSS)

July 26, 2025
Full-time
Remote · India
Entry level
Full-stack Developer
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About VWO

VWO is a leading Digital Experience Optimization platform trusted by over 3,000 businesses in 100+ countries, including global brands like Samsung, Vodafone, Toyota, HBO, and Domino's. What began 15 years ago as one of the world’s first A/B testing tools has since evolved into a comprehensive, enterprise-grade platform used by product, marketing, and growth teams to experiment, personalize, analyze behavior, and build exceptional digital experiences.

Today, VWO offers a full-stack suite for A/B testing, multivariate testing, feature rollouts, heatmaps, session recordings, behavioural analytics, surveys, personalization, and more across web, mobile, and server-side applications — all in one unified platform. We enable teams to make confident, data-driven decisions that drive user engagement, retention, and conversion.

VWO is a profitable, founder-led business with $50M+ ARR, strong EBITDA margins, and a history of capital-efficient, sustainable growth. In January 2025, Everstone Capital acquired a majority stake in the company to help accelerate our global expansion — both organically and inorganically.

We are a fully remote team of 450+ people, with go-to-market teams across the Americas, Europe, and APAC, and product and engineering anchored in India. Our culture values deep thinking, fast execution, and strong ownership — with minimal bureaucracy and high autonomy. Despite our scale, we continue to operate with the agility and ambition of a startup.

We're looking for an enthusiastic and customer-focused junior Free Trial Presales Specialist to join our team. In this role, you'll be the first point of contact for users exploring VWO through our free trial. You'll provide timely and helpful support via in-app chat, emails and phone calls, guiding users through the initial stages of their VWO journey.

This position offers a clear growth path, with opportunities to graduate into a senior Presales / Product Consultant role. In this progression, you'll directly contribute to closing deals by leveraging your product knowledge and customer insights, eventually providing pre-sales support and renewal consultations.

Responsibilities:

  • Provide prompt and courteous responses to free trial users via in-app chat, emails, and phone calls.
  • Assist users with initial product setup and answer basic and advanced product-related questions.
  • Troubleshoot issues faced by free trial users and handle advanced technical problems as needed.
  • Qualify leads based on user interactions and identify potential sales opportunities.
  • Maintain accurate records of user interactions and feedback in our CRM system.
  • Collaborate with the sales and support teams to ensure a seamless user experience.
  • Contribute to the development of helpful resources and documentation for free trial users.
  • You'll also work closely with the Sales Development Representative (SDR) team to identify and create qualified sales opportunities.

Desired Skills and Experience:

  • Excellent written and verbal communication skills.
  • Experience with web applications, HTML, JavaScript, and CSS (mandatory).
  • Experience of working in a metric-driven environment and hands-on experience of dealing with international clients.
  • A genuine passion for helping customers and providing exceptional support.
  • Ability to learn new software and processes quickly.
  • Strong problem-solving and analytical skills.
  • Familiarity with SaaS products is a plus.
  • Ability to work flexible hours to support different time zones.

What We Offer:

  • Opportunity to work with a dynamic and innovative SaaS company.
  • A supportive and collaborative work environment.
  • Opportunities for professional growth and development.
  • Competitive compensation and benefits.

Job Location: Fully Remote

Join us at Wingify and help shape the future of experience optimization!