Outreach & Engagement Manager

Are you looking for a role in a company that's solving one of the greatest challenges of our lifetime? Ophelia helps people end their opioid use and restore their quality of life with respect for their time and dignity. Our mission is to make evidence-based treatments for opioid use disorder (OUD) accessible to everyone... and we're looking to bring more people onto our team to help us achieve it.

Ophelia is a venture-backed, healthcare startup that helps individuals with OUD by providing FDA-approved medication and clinical care through a telehealth platform. Our approach is discreet, convenient, and affordable. We've been successfully operating in 14 states for almost four years and we're excited to continue our growth. We are a team of physicians, scientists, entrepreneurs, researchers and White House advisors, backed by leading technology and healthcare investors working to re-imagine and re-build OUD treatment in America.

Role Description

We are seeking a highly skilled and motivated Outreach & Engagement Manager to join our team. As the Outreach & Engagement Manager, you will drive enrollment and engagement KPIs through effectively leading outreach campaigns including but not limited to outbound calls, mailers, and email campaigns to engage potential patients with Ophelia.

This person should be curious and entrepreneurial who is able to roll up their sleeves and dive into the day-to-day as Ophelia stands up this new engagement function within our Growth and Operations teams.

Responsibilities

• Lead, and manage a team of outreach specialists providing regular training, and coaching to achieve enrollment KPIs.
• Facilitate onboarding and training of new specialists.
• Analyze qualitative and quantitative outreach performance metrics to identify trends and opportunities to improve key KPIs including enrollments and CAC.
• Ensure call quality and adherence to established protocols and standards by conducting regular audits of call recordings and specialist interactions.
• Maintain accurate and up-to-date documentation of team interactions, outcomes, and follow-up actions, adhering to privacy and confidentiality regulations.
• Identify opportunities and implement process improvements to enhance the efficiency and effectiveness outreach.
• Regularly report out to the company on performance toward achieving KPIs
• Create and maintain project plans to ensure adequate ramp for each client partner.
• Ensure compliance with government regulations and guidelines in all outbound calling and outreach activities.

Who You Are

• Proven experience in healthcare management, specifically in outbound calling and proactive outreach.
• Excellent communication and interpersonal skills to engage with diverse patient populations.
• Demonstrated leadership abilities, with experience in managing and motivating teams.
• Proficient in data analysis and reporting, using metrics to drive performance improvements.
• Detail-oriented, with exceptional organizational and documentation skills.
• Ability to adapt to changing priorities and work effectively in a fast-paced environment.
• Knowledge of customer relationship management (CRM) tools.
• Familiarity with healthcare policies, procedures, and value-based care.

Our Benefits Include

• Remote work anywhere in the United States
• Competitive medical, vision, and health insurance (many plans are fully covered for the employee!)
• 20 days of PTO per year
• 10 company holidays
• Work From Home Stipend
• 401k Contribution Platform
• Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!

Ophelia Compensation Overview

• We set compensation based on the level and skills required for the role. We value pay transparency and equity, and are committed to fair pay. In order to prevent pay disparities and reduce time spent in negotiations, we take a “first and best” offer approach: this means we’re not holding any compensation back from our candidates, and you can feel confident that our pay is fair and does not vary based on the strength of someone’s negotiation skills.
• Compensation is dynamic at Ophelia: as long as the company performs well and meets our targets, there will be opportunities for increased compensation annually. We’re happy to discuss this approach and our bands if you have questions during the interview process.

Compensation Range

$60,000 - $85,000 USD

Interested in learning more about Ophelia and this role? Apply to work with us!