National Account Manager – Waitrose, M&S, Booths and Gifting

Job Title: National Account Manager – Waitrose, M&S, Booths and Gifting

Function: Commercial - Off Trade

Location: Home Based – with the ability to travel to customer sites, head office meetings and to attend Sales Team Meetings

Job Level: (Internal Reference Only) 5

Contract: Normal Business Hours - 35 hours p/w Monday – Friday. Some additional hours may be required in evening or weekends with overnight stays.

Date vacancy will close: 8th #august 2025. Where we receive high numbers of applications we may close vacancies early. If you think this is the right opportunity for you please don't delay in applying!

Who we are:

Born in Glasgow, made in Scotland and enjoyed around the world. Whyte and Mackay is home to a collection of multi-award-winning global whisky brands led by The Dalmore, Fettercairn, Jura and Tamnavulin. Our mission is to be a driving force in whisky, renowned for building brands that stand-out. Enabled by our brilliant community of 700 colleagues, reaching across 16 countries and counting. We're led by our values, continuing to grow and invest and looking for great talent to join our brilliant community. Ready to hear more?

What the opportunity looks like:

The National Account Manager for Waitrose, M&S, Booths and Gifting is responsible for driving our distribution, visibility and activation of our brands within these retailers.

Our partnership with Waitrose is of huge importance to Whyte and Mackay and you will be responsible for maintaining and driving this forward. You will manage all aspects of this customer relationship, working to maximise our joint growth in Spirits.

You’ll also be responsible for driving performance in M&S, Booths and our gifting partners, allowing you additional opportunities to exercise your creative flair and commercial acumen.

The above will require you to build strong cross functional relationships across both customer and internally, leading the agenda to achieve our objectives.

You will become the expert in Whisky & Spirits and use this knowledge to excite and inspire our customers.

• Lead in the delivery of hitting budgeted levels of profit for your customer base through the implementation of robust and creative joint business plans.
• Maximise our return on investment by reviewing customer performance and take action accordingly.
• Deliver a plan that executes our brand activation plan and separates us from the competition.
• Lead the internal team to achieve the desired results across your customer base.
• Accurately forecast the demand for the customer and continually strive to improve your forecasting metrics.
• Plan, establish and understand needs, set objectives that cascade and are linked to both customer and business objectives.

Skills and experience that will help you be a success:

For this role we're looking for:

• Previous experience working in a Sales team in an Account Management role.
• Previous FMCG sales experience.
• Experience working on one of the Top Grocery 6 retail accounts or experience of managing national or large regional accounts.
• Understanding of UK Off Trade & Convenience Market.
• Understands P&L and financial evaluation tools.
• Knowledge and experience of negotiating and delivering a successful Joint Business Plan.

We believe that everyone has the potential for growth in our roles! You may feel you don't tick every box for this role, but if you believe you have relevant experiences that could help you succeed we'd much rather you apply rather than rule yourself out based on any self-limiting beliefs!

Why join us:

We offer a competitive salary, bonus package, car allowance, life assurance, competitive pension, excellent product allowance, 35 days annual leave, plus enhanced family friendly policies. Our Rewards & Benefits page has further information.

Our application process:

If you like what you’ve read and want to explore this opportunity further, please apply before the closing date listed at the top of the advert.

Our team read each and every application, therefore you'll hear back from us in due course.

Candidate guidance on the use of AI in the application and screening process can be found on our career site.

Should you require any adjustments to our recruitment process to help you be at your best then please contact us at HRTeam@whyteandmackay.com and we'll do what we can to support.