Accenture Australia
Accenture Australia

Lead Designer

July 18, 2025
Full-time
Remote · Sydney, New South Wales, Australia
Mid-Senior level
Designer
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Senior Designer – Customer Communications Program

Location: Sydney

Type: Contract (9 months)

Overview

We’re looking for a Senior Designer to lead the visual redesign of service-based customer communications. You’ll bring clarity and usability to compliance-driven letters, emails, and documents - using design systems, templates, and AI tools to deliver consistent, customer-first outcomes at scale.

Key Responsibilities

  • Redesign complex, legally required communications to be visually accessible, easy to navigate, and aligned with customer needs.

  • Apply the established visual identity and design system to ensure all communications are on-brand and visually consistent.

  • Apply the approved brand playbook and design system across communications assets (e.g. letters, emails, statements).

  • Ensure all designs meet accessibility standards and regulatory requirements.

  • Use AI design tools (e.g. for layout exploration, batch adaptation) to streamline delivery and iterate at pace.

  • Design reusable components and templates grounded in modular frameworks and global design thinking to enable scalable, consistent execution across the program.

  • Collaborate closely with copywriters, strategists, legal, and developers to ensure cohesion between content, design, and compliance.

  • Provide creative direction and feedback to junior designers and review final outputs to maintain high-quality standards.

Skills & Experience

  • 5+ years of experience in communication design, UI design, or visual design - ideally with experience in regulated industries (e.g. finance, insurance, utilities).

  • Strong experience in applying brand systems and working within established frameworks.

  • Familiarity with legal or compliance-driven communication types (e.g. statements, contracts, notifications).

  • Proficiency in Figma, Adobe Suite, and AI-powered design tools.

  • Strong understanding of accessibility principles and inclusive design.

  • Strong understanding of agile delivery frameworks, with a proactive, continuous improvement mindset—able to identify gaps in creative or delivery processes and suggest workflow optimisations that enhance team efficiency and output.

  • Confident communicator and collaborator across multi-disciplinary teams.