Jr. Social Media Monitoring

Job Summary

We are seeking a skilled Social Media Monitoring Specialist with 2 to 5 years of experience in manual testing and application support. The ideal candidate will work from home with rotational shifts and must be proficient in Bengali. This role involves monitoring social media platforms to ensure optimal performance and support for applications contributing to our companys success and societal impact.

Responsibilities

• Monitor social media platforms to identify trends and issues that may impact application performance.
• Provide timely and effective support for application-related queries and issues.
• Collaborate with cross-functional teams to ensure seamless application support and social media monitoring.
• Analyze social media data to provide actionable insights for improving application performance.
• Develop and maintain documentation for social media monitoring processes and application support procedures.
• Conduct manual testing to ensure application functionality and performance meet company standards.
• Communicate effectively with stakeholders to provide updates on social media monitoring and application support activities.
• Implement best practices for social media monitoring and application support to enhance efficiency and effectiveness.
• Troubleshoot and resolve technical issues related to social media monitoring and application support.
• Stay updated with the latest trends and technologies in social media monitoring and application support.
• Ensure compliance with company policies and industry regulations in all social media monitoring and application support activities.
• Contribute to the continuous improvement of social media monitoring and application support processes.
• Provide training and guidance to team members on social media monitoring and application support best practices.

Qualifications

• Possess strong manual testing skills to ensure application quality.
• Demonstrate expertise in application support to effectively resolve issues.
• Exhibit proficiency in Bengali for effective communication.
• Have experience in social media monitoring to identify trends and issues.
• Show ability to analyze data and provide actionable insights.
• Display excellent communication skills for stakeholder interaction.