Job Summary
We are looking for a Customer Service/Helpdesk to join our team.
Job Description
About Us:
Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals
Role Summary
As a Customer Support Agent, you'll play a crucial role in delivering outstanding customer experiences worldwide. Brings world-class fitness content directly into people's homes, and our global team ensures seamless, personalized support using the latest technology, including FreshDesk and AI-driven tools.
You’ll serve as the frontline for customer inquiries, troubleshooting technical issues, managing subscriptions, and providing timely, empathetic, and accurate solutions. You will collaborate closely with our global support teams across New Zealand, the Philippines, and the US, leveraging AI-driven insights and automation to enhance customer satisfaction and efficiency.
We’re seeking tech-savvy, customer-oriented individuals passionate about fitness, technology, and innovation, excited about using tools to elevate the customer support experience.
Responsibilities
Qualifications
Essential
Preferred
Work Schedule
Work Location:
By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.