Virtual Rockstar Careers
Virtual Rockstar Careers

Customer Service Representative - Virtual Assistant

June 12, 2025
Full-time
Remote · Philippines
Not Applicable
Marketing
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This is a remote position.

Virtual Rockstar is looking for a full-time Customer Service Representative to serve as a Virtual Front Desk Ambassador for our client, a hospitality-focused hotel in Indiana. This is a remote position ideal for someone with strong communication skills, a customer-first mindset, and the ability to stay calm, helpful, and organized in a fast-paced environment.

About the Client

Our client is a team of hospitality professionals committed to providing an outstanding experience for every guest. They believe great service begins with a great team—one that is reliable, hard-working, and fully committed to putting the guest first. Teamwork, professionalism, and a dedication to quality service are central to everything they do.

Purpose: To deliver exceptional service experiences that leave a positive, lasting impression on every guest.

Core Values:

  • Customer-first hospitality

  • Professionalism and reliability

  • Teamwork and collaboration

  • Accountability and ownership

Responsibilities

  • Greet and register guests remotely, assign rooms, and manage check-in/check-out procedures

  • Make and confirm reservations using hotel software

  • Answer guest inquiries regarding hotel services, directions, amenities, and local recommendations

  • Verify payment methods and process transactions

  • Coordinate with on-site staff (housekeeping and maintenance) to resolve guest issues

  • Maintain accurate guest records and room availability using hotel systems

  • Log guest feedback and escalate issues to management when necessary

  • Ensure a high level of service in accordance with the hotel’s standard operating procedures

  • Smile and greet virtually—project professionalism and hospitality in all guest interactions

  • Assist in shift-end procedures and complete daily checklists with support from the on-site team

Software Used

  • Choice Advantage

  • Slack

  • Otelier

  • Other task-specific hospitality tools

Requirements

  • 2+ years of customer service or front desk experience (hotel experience strongly preferred)

  • Excellent written and verbal communication skills

  • Proficiency with hotel management or reservation software (Choice Advantage is a plus)

  • Strong multitasking skills and ability to stay organized in a remote work environment

  • Ability to remain calm, patient, and professional when dealing with guest concerns

  • Comfortable working independently while coordinating with an on-site team

  • Availability to work full-time, including weekends or evenings as needed

  • Reliable internet connection and remote work setup

Benefits

  • Competitive salary commensurate with experience.

  • Opportunities for professional development and growth.

  • Work in a dynamic and supportive team environment.

  • Make a meaningful impact by helping to build and strengthen families in the Philippines.