Customer service

Madi International is seeking a dedicated and professional Customer Service Representative to join our team. In this role, you will play a key part in delivering outstanding service and support to our clients, ensuring their satisfaction and enhancing their overall experience with the brand. The ideal candidate is organized, responsive, and committed to maintaining high service standards.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in person in a professional and timely manner
• Process orders, returns, and service requests accurately
• Resolve customer complaints with a solution-oriented approach
• Maintain customer records and update information in the CRM system
• Provide information on products, services, and promotions
• Coordinate with internal teams to ensure customer satisfaction
• Uphold Madi Internationals standards of customer care and professionalism

Qualifications

• 0-2 years of experience in customer service or a related field
• Strong communication skills in both English and Arabic
• High school diploma or equivalent (bachelors degree is a plus)
• Proficiency in Microsoft Office and CRM systems
• Excellent organizational and problem-solving skills
• Positive, team-oriented attitude with a strong work ethic
• Interest in the beauty and wellness industry is preferred