Johnson & Johnson MedTech
Johnson & Johnson MedTech

Customer Development Manager

July 10, 2025
Full-time
Remote · Gurgaon, Haryana, India
Not Applicable
Marketing
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At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function

MedTech Sales

Job Sub Function

Capital Sales -- MedTech (Commission)

Job Category

Professional

All Job Posting Locations:

Gurgaon, Haryana, India

Job Description

Job Description:

Customer Development Manager for Johnson & Johnson Vision Care India

Job Summary

This position will be responsible for managing Independent Outlets and Eye Hospitals / Opthalmic Clinics (Institutions) within a defined geography. The CDM’s responsibility is to develop the territory and ensure sales growth for ACUVUE contact lenses in a compliant and sustainable manner. This role will report to the Area Sales Manager. This role will be eligible for sales incentives.

Key Responsibilities

  • Responsible to shape and grow ACUVUE business in the territory

  • Serve as the single point of contact for IOs and Institutes in the territory

  • Drive growth of ACUVUE sales in the territory by

  • Ensuring timely communication of BPAs, trade schemes, offers and working with the accounts to achieve the same

  • Ensuring optimal coverage of territory (all stores once a month and key stores twice a month atleast) and driving required minimum sales at each store

  • Identifying new IOs equipped with fitting contact lenses

  • Execution of programs such as trial generation activations in the key IOs

  • Driving NPIs adoption and implementation of marketing strategies

  • Working with marketing team and distributors to ensure availability of trial lenses and visual merchandising at key stores

  • Collaborating with distributors to ensure smooth service to retailers

  • Develop territory to drive penetration of contact lenses

  • Building and maintaining relations with key stakeholders (retailers, optoms and stakeholders at Institutes) and driving the value of CLs in overall store growth

  • Regular product messaging and product refreshers with ECPs.

  • Collaborating with PD team to drive training programs

  • Can include managing outsourced team to drive coverage in certain territories

  • Adherence to J&J compliance and policies

Education

Bachelor’s Degree in any discipline. Degree in Optometry is an added advantage

Experience And Skills

A minimum of 2-3 years of proven track record in Consumable sales in healthcare industry. Exposure to CRM/ Relationship marketing will be an added advantage. Experience in Optical industry, Retail, FMCG or is desired. Experience in optical industry will be an added advantage.

Are you ready to impact the world?

Johnson & Johnson offers an unusual experience to professionals looking for an opportunity to work with hardworking people who share your real passion for caring in an environment that empowers you to drive your own career.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

This description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.