Customer Communication Specialist

Imagine yourself…

• Doing meaningful work that makes an everyday impact on the world around you.
• Thriving in a supportive team environment that inspires you to strive for excellence.

It’s all possible with a role at Esko. Esko, a Veralto company, is a global provider of integrated software and hardware solutions that accelerate the go-to-market process of packaged goods. Our integrated platform and comprehensive tools empower retailers, pre-media and trade shops, manufacturers, and converters to manage best-in-class packaging design and print processes.

Innovation is built into the DNA of our business: every day, we challenge ourselves to be better by seeking out new ways to elevate our products, our processes, and our people.

We also know that innovation and ingenuity starts with prioritizing a diverse workforce and a deeply inclusive workplace. We encourage people from all backgrounds to apply to our positions. 

Innovative and creative, the Customer Communication Specialist supports the development and execution of the customer communication strategy in alignment with customer success vision and initiatives. This role is involved in the process of creating, translating, delivering, analyzing, and archiving customer communications across multiple channels, ensuring clarity and value for customers at every stage of their journey. Collaborating closely with Data, Product, Marketing,

Onboarding, Training, and Customer Success teams, this role transforms technical and internal information into customer-friendly messaging and collateral that drives product adoption and customer success. The specialist monitors engagement metrics to optimize communication effectiveness, maintains a structured communication calendar to align with internal stakeholders, and ensures that all communications are compliant, accessible, and consistent with Esko’s brand standards—delivering clear, impactful messaging that enhances the customer experience.

Location: Remote (Spain or Portugal).

In this role, a typical day will look like:

• Participates in the creation, translation, delivery, analysis, and archiving of customer communications in alignment with customer success vision and initiatives —including customer journey related messaging, and cloud/product release updates —by collaborating with cross-functional teams and leveraging multiple distribution channels (email, in-app messaging, self-service platforms, etc.).
• Collaborate with Data, Product, Marketing, Onboarding, Training and Customer Success teams to translate technical/internal information into engaging, customer-friendly communications.
• Assist with the preparation and distribution of customer onboarding and training activities such as webinars, training content, and other relevant material.
• Work on the creation, translation, delivery, analysis, and archiving of digital customer engagement playbooks and nurture tracks to support the customer journey, focusing on product adoption, renewals, expansion, and success milestones.
• Utilize customer communication platforms (e.g., email marketing tools, in-app messaging systems, CRM) to schedule, segment, and track campaigns effectively.
• Monitor open rates, engagement metrics, and customer feedback to assess communication effectiveness and adjusts strategies as needed.
• Maintain a communication calendar to align with cross-functional teams and keeps internal stakeholders informed about customer communication initiatives.
• Ensure all customer communications meet data privacy, accessibility, and compliance standards relevant to the business and align with the company’s tone, brand, and customer experience standards.

The essential requirements of the job include:

• Bachelor's degree in communications, Marketing, or a related field; a master's degree is a plus.
• 1-3 years prior experience in Communications, Customer Success, or Marketing.
• Impeccable written and verbal communication skills – bringing creativity, quality, and aesthetics to engage the customer. Advanced level of other languages aside from English are desired.
• Strong organization and project management skills to drive the right outcomes.
• Preferred skills include fluence in AI tools, video development and graphic design

Esko is proud to part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.

, Julia Vezzulla, >