Content Designer

Dropbox is a Virtual First company. For this role, we are hiring in Zones 2 and 3. Please refer to our Compensation section below to see what neighborhoods fall under each Zone.

Company Description

Dropbox isn’t just a workplace—it’s a living lab for more enlightened ways of working. We're a global community of more than 2,000 bold visionaries and resourceful doers who are shaping the future of Dropbox—and with it the future of work. Our Virtual First model combines the flexibility of a distributed workplace with the power of human connection, making space for both meaningful work and meaningful relationships. With our start-up mindset and enterprise-level opportunities, you can be who you are and grow into who you’re meant to be. Here, you can own your impact to make work more intuitive, joyful, and human—for you as a Dropboxer and for hundreds of millions of people worldwide. If you're ready to push boundaries—and yourself— Dropbox is ready for you.

Team Description

The Dropbox Design & Research Team creates experiences that make work feel effortless. We're problem solvers and innovators, combining research insights with thoughtful design to craft solutions that make users’ lives easier. Through iterative design and deep user research, we uncover, understand, and solve fundamental problems that impede enlightened work. We don't just make things look good—we make complex technologies feel intuitive and joyful by putting human needs at the center. If you're passionate about creating products that are equally thoughtful, powerful and delightful, join our Design & Research team. Areas of work include Research Program Management, Customer Access Programs (CAPS), User Experience Design, User Research, Visual Design, Interaction Design, Design Systems, Accessibility Design, Content Design, and Prototyping.

Role Description

We’re looking for an experienced content designer to help improve and innovate on our core product experience—the foundations of Dropbox. You’ll drive content strategy and UX writing for features that help millions of people do amazing work every day.

The role is on the newly centralized Content Design team within the Writing Studio, which is responsible for the quality, consistency, and excellence of writing across the company.

While having regular touch points with other content designers, you’ll embed on the Core Experience Design team and partner closely with product designers, design researchers, product managers, and engineers.

On Core Experience, you’ll own content design for key areas of our product like feature adoption, quality improvements, and customer retention. You’ll be responsible for developing and maintaining consistent language across web, mobile, and desktop platforms, so that Dropbox is always easy to use.

Responsibilities

• Own the content strategy and UX writing across core Dropbox features.
• Deliver high-quality UX writing for menus, onboarding, settings, and core user flows.
• Translate complex concepts into friendly, easy-to-understand experiences.
• Align your work to business goals, user needs, and our style guides.
• Create, maintain, and socialize content guidelines.
• Craft content informed by user feedback, metrics, technical constraints, localization, and accessibility.
• Partner closely with Product Designers, Engineers, Product Managers, Researchers, and other stakeholders.
• Prioritize across a broad range of needs to focus on the highest impact projects.
• Workshop with a first-class team of content designers, improving your work and raising the quality bar for Content Design.
• Collaborate with product marketers and other partners to align messaging.

Requirements

• 5+ years professional writing experience.
• 3+ years in-product writing experience (UI, notifications, errors, tooltips, etc.).
• A portfolio of content design (please send with your application).
• A knack for translating complex technical talk into people speak (we like humans).
• A mind for end-to-end experiences.
• An ability to be both creative and consistent within a controlled vocabulary.
• Skill in prioritizing with competing projects and stakeholders.
• Experience following and creating writing style guidelines.
• Experience partnering with designers, researchers, and product managers.
• Experience writing for mobile apps or across platforms.
• A passion for punctuation (optional: affection for alliteration).

Preferred Qualifications

• Experience working on onboarding and cancellation flows.
• Experience iterating on a mature product.
• Passion for building team culture.
• Skill in demonstrating the impact of Content Design.

Compensation

US Zone 1
This role is not available in Zone 1

US Zone 2
$118,600—$160,400 USD

US Zone 3
$105,400—$142,600 USD

The range(s) listed above is the expected annual salary/OTE (On-Target Earnings) for this role, subject to change.

Please note, OTE are for sales roles only.

Salary/OTE is just one component of Dropbox’s total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Dropbox takes a number of factors into account when determining individual starting pay, including job and level they are hired into, location/metropolitan area, skillset, and peer compensation. We target most new hire offers between the minimum up to the middle of the range.

Dropbox uses the zip code of an employee’s remote work location to determine which metropolitan pay range we use. Current US Zone locations are as follows:

• US Zone 1: San Francisco metro, New York City metro, or Seattle metro
• US Zone 2: Austin (TX) metro, Chicago metro, California (outside SF metro), Colorado, Connecticut (outside NYC metro), Delaware, Massachusetts, New Hampshire, New York (outside NYC metro), Oregon, Pennsylvania (outside NYC or DC metro), Washington DC metro, and West Virginia (DC metro)
• US Zone 3: All other US locations

Benefits

Dropbox is committed to investing in the holistic health and wellbeing of all Dropboxers and their families. Our benefits and perks programs include, but are not limited to:

• Competitive medical, dental, and vision coverage
• 401(k) plan with a generous company match and immediate vesting
• Flexible PTO/Paid Time Off, paid holidays, Volunteer Time Off, and more, allowing you time to unplug, unwind, and refresh
• Income Protection Plans: Life and disability insurance
• Business Travel Protection: Travel medical and accident insurance
• Perks Allowance to be used on what matters most to you, whether that’s wellness, learning and development, food and groceries, and much more
• Parental benefits including: Parental Leave, Child and Adult Care, Day Care FSA, Fertility Benefits, Adoption and Surrogacy Support, and Lactation Support
• Access to over 10,000 global co-working spaces through Gable.tomaking it easy to book flexible workspaces for collaboration or individual work
• Quarterly Cell phone and internet allowance
• Mental health and wellness benefits
• Disability and neurodivergence support benefits

Additional benefit details are available upon request.

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work.