Community Marketing Manager

Ireland Community Marketing Manager 

About us  

Enterprise Nation is a leading small business support platform and provider. We exist to help people start and grow their own business through connecting founders to relevant support and welcoming them into a vibrant community. Our vision is to build a more entrepreneurial economy and society. Our mission is to support one million small businesses each year by giving them easy access to the right guidance and resources at the right time. 

Enterprise Nation has been operating in the UK for more than a decade and has expanded into Ireland in 2020. We deliver for clients in the private and public sector, delivering solutions that help them to: 

• Understand small business through consultancy and insight services 
• Reach and engage with small business through brand activations and communication campaigns 
• Support small business through impactful training and grant programmes 
• Empower their own community of small businesses through digital solutions 

Role purpose 

This is an exciting time to join our Ireland team as we have ambitious plans to expand our presence and grow the community of small businesses we support. 

The purpose of this role is to build, grow, and manage our growing community of small businesses in Ireland. The Community Marketing Manager will ensure members are engaging with the Enterprise Nation Platform and that it delivers relevant content, events, and resources.  

Reporting to the Ireland Country Manager, you will be passionate about supporting small businesses, be able to thrive in a fast-paced environment, and have experience in community management or a similar role.  

Main responsibilities 

Marketing 

• Managing social media pages, scheduling updates and engaging with users 
• Producing and sending email marketing campaigns 
• Carrying out quality assurance, for example, monitoring web pages and email campaigns 
• Producing and distributing marketing packs  
• Working on new tactics designed to further the reach of the Enterprise Nation brand and business support programmes 
• Marketing Enterprise Nation’s online and physical events in Ireland  
• Working with Enterprise Nation’s content team to ensure relevant, engaging and topical content is created for our community of small businesses in Ireland 

Community 

• Resolving queries in the central inbox to make sure we are supporting our community at every stage  
• Managing the customer database (Microsoft Dynamics) and analysing engagement trends and data to improve retention and guide community strategies 
• Partnering with platform, content and programmes teams to improve processes, and sharing insights to drive improvements and champion the needs of our users 

Events 

• Supporting Enterprise Nation’s programme team and the Ireland Country Manager with planning and delivery of in-person events for small businesses in Ireland 

About you 

Must Have

• Proven experience in a community management role or similar customer-facing role, ideally in an online platform environment 
• Experience with email and social media marketing 
• A track record of delivering on KPIs and managing stakeholder expectations 
• Proficient in Microsoft Office and CRM systems 
• Excellent task and time management skills to effectively address the needs of both members and partners 
• Exceptional written and verbal communication; able to engage a variety of audiences 
• Creative problem-solver; able to devise innovative solutions to enhance customer experience 

Nice to have

• Familiarity with Freshdesk or similar ticketing systems 
• Experience using Power BI or similar analytics tools 
• Familiarity with social media planning and scheduling tools such as Hootsuite or similar 
• Background in data analysis and tracking engagement metrics 
• Experience with in-person event planning and delivery  

We offer  

• Salary band of €40,000 - €45,000 per annum (depending on experience)  
• Flexible working arrangements  
• Working remotely in Ireland with some in-person time required, including attending events in Ireland  
• Pension contribution   
• Access to private healthcare insurance after passing probation 
• Business books scheme for professional development  
• Family friendly employer, with flexible working arrangements and parental leave policies to support growing families 

At Enterprise Nation, we believe that a diverse workforce is essential to our success. We're committed to creating an inclusive environment where all individuals feel valued, respected and empowered to contribute their unique perspectives. Our goal is to foster a culture that embraces differences and promotes collaboration, innovation and growth. We encourage you to apply and join us in shaping a diverse and inclusive future. 

How to apply 

Send your CV and a cover letter explaining how you meet the criteria for this role to Joanne Mangan, Ireland Country Manager at careers@enterprisenation.com by 5pm on Friday 2nd May 2025.   

Please note: We are unable to sponsor applications for visas – so please only apply if you have the right to work in Ireland.