Associate, Reservation Operations

👩‍💻The role

The Reservation Operations team at Headout ensures that the inventory within the organization and delivery of these experiences to our customer hits a perfect balance. The Reservation Operations team strives to make every booking fulfillment at Headout, a success.

This is a remote-first role, open to candidates across India.

🤩What makes this role special?

• Time is key. You will need to provide a seamless experience for all Headout guests by handling their reservations in a timely manner.
• Connecting blocks of our business. You will essentially act as a bridge between our supply partners and guests by communicating effectively.
• Striving for perfection. We would love for you to take initiative to create processes that make our booking fulfillment methods more progressive.
• A creative streak. You will need to be creative when it comes to handling escalations from our guests or supply partners.

💝What skills & experience do you need?

• Attention to the T. No tiny detail passes your eye unchecked. You're able to spot the smallest of problems, solving which can have the biggest impact.
• Language Proficiency. Exceptional written and verbal communication skills in the English language.
• You're like Monica Geller. Organized and process-driven, with an itch to improve anything sub-optimal.
• You're in it for the long haul. You think long term while solving problems and not focus on immediate fixes.

➕Bonus

• You're passionate about all things travel
• You have worked to assist customers all around the globe before