Foxelli Group
Foxelli Group

Customer Support: Social Media and Community Specialist | 100% Remote EU

July 13, 2025
Full-time
Remote · Serbia
Entry level
Marketing
Apply now

At Foxelli Group, we're not just leading the digital marketplace - we're redefining it. With 10 years of experience and a portfolio of thriving direct-to-consumer (D2C) brands generating over $20 million USD annually, we’re pushing boundaries to achieve our next growth milestone.

That’s why we’re on the hunt for a Customer Support Specialist for Social Media and Community management who is ready to make a real impact.

THE ROLE

We are seeking a dynamic Social Media and Community Specialist to join our team and serve as the voice of our brand across social media platforms. This role combines traditional customer support with social media and community management, making it perfect for someone who thrives in a fast-paced, technology-driven environment.

🕖 This is a full-time role that operates primarily in the Eastern European Time Zone (EET), which is UTC+2 and UTC+3.

Responsibilities

AI Tool Support

  • Help set up and monitor AI tools for social media replies
  • Report bugs or performance issues
  • Make sure AI responses follow brand tone and rules

Customer Support (Social Media)

  • Reply to comments on Facebook, Instagram, YouTube
  • Handle customer questions and concerns politely and on time
  • Monitor influencer and ad post comments

Review & Reputation Management

  • Respond to customer reviews on platforms like Trustpilot, Facebook
  • Flag common issues and share feedback internally
  • Encourage satisfied users to leave reviews

Community Engagement

  • Monitor and engage in Facebook groups
  • Create simple graphics in Canva for posts
  • Post updates, reply to questions, and build positive community vibes

Skills & Experience

  • Experience in customer support or community management
  • Excellent written English
  • Hands-on experience managing social media accounts (Facebook, Instagram, YouTube)
  • Proactive and friendly communication style
  • Basic Canva skills to design simple posts
  • Bonus: experience with review platforms (e.g. Trustpilot, Loox)

THE RECRUITMENT PROCESS

  • DISC Assessment (10 min) Understand your working style and team fit.
  • Introductory Call (15–20 min) Get to know each other and align expectations.
  • Role-Related Task Showcase your skills with a short assignment.
  • Final Interview (20–30 min) Dive deeper into your experience and vision for the role.
  • Reference Check Confirm your background and previous experience.
  • Decision & Feedback We’ll give you timely feedback regardless of the outcome.
  • Pre-Trial Period (2 weeks, paid) Part-time hours to evaluate fit in real-world conditions.

FIXED SERVICE FEE

€500 - €800 after taxes, depending on your skills, competencies, and experience.

❕Please note that this role is based on a freelance agreement.

Perks & Benefits

  • Complimentary gym memberships and company-sponsored outdoor adventures for your strength and to keep your physical well-being in check.
  • A personal development budget is at your disposal for your personal and professional growth to ensure you keep growing continuously.
  • Generous paid time off, including parental leave and vacation days, to recharge and rejuvenate and ensure you’re well-rested.
  • A budget for your home office setup so you’re comfortable working how you like and where you like.
  • Strong company culture and a network of unique individuals that celebrate you.
  • Full flexibility with your schedule in a fully remote setting for your control of a working day, powered by Hubstaff for transparency and fairness.

ELIGIBILITY & LOCATION REQUIREMENTS

❕This role is 100% remote.

At Foxelli Group, our team operates primarily in the Eastern European Time Zone (EET), which is UTC+2 and UTC+3. We also use Revolut for payments, so we are open to hiring candidates in countries where Revolut payments are supported.

  • For full-time roles, we expect hires to be available during at least 5 hours of typical working hours in the EET time zone to ensure effective collaboration and communication.

This requirement does not apply to part-time roles.

Currently, we are hiring in Albania, Bosnia and Herzegovina, Croatia, Czech Republic, Estonia, Greece, Georgia, Kosovo, Latvia, Lithuania, Moldova, Montenegro, North Macedonia, Poland, Portugal, Romania, Slovakia, Malta, Slovenia, Serbia, Cyprus, Bulgaria, Hungary, Netherlands, the United Kingdom, and South Africa.

Ready to lead Foxelli’s growth journey? Apply now!