First Line Software
First Line Software

Support Developer

July 31, 2025
Full-time
Remote · Manila, National Capital Region, Philippines
Not Applicable
Front-end Developer
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About The Company

First Line Software is a premier provider of custom software development, cloud services, and IT consulting. With a global presence and deep expertise in healthcare, we build scalable, mission-critical solutions that improve patient outcomes and optimize clinical workflows. Our collaborative culture, long-term client partnerships, and commitment to quality define who we are. We operate across the US, Europe, and Asia, with a strong track record in the healthcare sector.

The Project and Your Role

We are supporting a client that delivers a modern, cloud-based healthcare platform used by medical practices to manage clinical workflows, patient engagement, and revenue operations in one system.

As a Senior Support Developer, you will work on routine operational tasks and support the reliability of hospital EHR modules. This includes assisting clinicians, maintaining vocabulary updates, monitoring application performance, and resolving production issues.

Responsibilities

  • Provide daily operational support for a live hospital EHR system
  • Respond to clinician support requests and investigate production issues
  • Monitor platform health via Azure Application Insights; restart services when needed
  • Upload and update medical vocabularies (e.g., SNOMED)
  • Ensure high availability and responsiveness across microservices
  • Collaborate with QA and development teams to triage and resolve system incidents

Your Skills

  • .NET Framework 4.8 and .NET Core 6
  • Azure Functions, Azure SQL Database, Azure Blob Storage
  • Azure DevOps, Azure Cache for Redis, Application Insights
  • PostgreSQL, SQL, REST APIs, microservices architecture
  • Basic frontend exposure: React, Kendo UI (Telerik)
  • Experience working with hospital systems and healthcare workflows
  • Familiarity with Australian healthcare standards (e.g., SNOMED-AU, HL7, MBS)
  • Proactive and reliable in managing support tasks and platform monitoring
  • Fluent English communication
  • Availability to work in or overlap significantly with Australian time zone

What we can offer

  • Our modern stack projects are the right mix of exciting and challenging
  • Gain access to our diverse range of training programs, courses, and certifications;
  • Choose your work style - remote, on-site or hybrid in one of our stunning offices. We offer the freedom of flexible working hours.
  • Enhance your language skills with our corporate English classes
  • Work from anywhere and explore the world with our Workation program