Sr Designer

Our Company

We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block!

What you'll do...

Act as an advocate for user-centered design to ensure well-designed products, with features and interfaces that allow customers to accomplish their tasks easily.

Essential Duties And Responsibilities

• Research, analysis and strategy.
• Apply usability engineering methods to establish user requirements, test design solutions, and evaluate product implementation.
• Evaluate testing needs and develop overall testing strategy for the product year, determining the most effective usability evaluation method (formal and informal usability testing, low-fidelity prototype testing, expert review, heuristic review, walk-through) to use for each instance.
• Define test goals, establish participant requirements, write plans, and conduct test sessions.
• Create and conduct client satisfaction surveys to measure satisfaction and determine areas of improvement.
• Analyze findings from evaluations, user data, surveys, and competitive analysis, and recommend changes to improve the user experience.
• Product/Feature Design.
• Work closely with Online Tax Program Product Management team to interpret business needs and end-user requirements into well-designed features and interfaces. Participate in making design trade-offs between usability and available technology using understanding of development concerns that occur during the design and development cycles.
• Lead project team, consisting of members from other development teams who are working on a specific product feature, through the design process (requirements and user profile generation, task analysis, conceptual design, and detailed user interface (UI) design) for new or modified features. Examples of product features include tax interview, efiling interview, and assistants.
• Determine possible design innovation points.
• Design storyboards and prototypes of the user interaction model, workflow, information architecture, and user interface for new or modified features.
• Provide thought leadership on user-centered design, combined with knowledge/understanding of the business and technology perspectives.
• Write and illustrate complete feature design documents for product features.
• Facilitation of user-centric design implementation.
• Work with the graphic designers, development team, and project managers to ensure implementation of the specific designs.
• Develop interaction and user interface (UI) guidelines that describe aspects of the navigation, appearance, and interaction of OTP products.
• Drive improvements in customer satisfaction and implement design changes to support both business and user goals.
• Other duties as assigned.

What you'll bring to the team...

• Bachelor’s degree in Human Factors, Cognitive Psychology, Business, Information Technology, Ergonomics, or related field, or equivalent combination of education and work experience in the computer-human interaction field.
• Four to six years experience designing consumer web-based or software products, using a user-centered design approach.
• Minimum of two years experience conducting usability evaluations, using methods such as formal and informal usability testing, low-fidelity prototype testing, heuristic evaluations, expert reviews, and walk-throughs.

Why work for us

Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being.

Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com.

Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.

Pay Range Information

The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

Pay Range

$89,800.00 - $134,700.00/Yr.

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