Medical Biller - Virtual Assistant

This is a remote position.

Virtual Rockstar is hiring a skilled and dependable Medical Biller to join the remote team supporting a functional medicine practice based in Kansas. This role is perfect for someone who is passionate about accurate billing, excellent patient support, and helping a clinic operate smoothly behind the scenes. If you thrive in a purpose-driven, faith-affirming environment where wellness and integrity go hand in hand, read on.

About our client:

Our client is a growing functional medicine practice providing holistic healthcare with a focus on wellness, restoration, and patient empowerment. They are committed to delivering care with excellence, integrity, and accessibility to patients across Kansas. Their work is deeply rooted in the belief that every person has the potential to thrive — physically, emotionally, and spiritually.

The practice includes multiple providers, offers IV therapy, draws cash-pay labs in-office, and maintains a dynamic, supportive team environment.

As the Medical Biller, you’ll play a vital role in ensuring smooth and compliant billing operations, assisting with administrative tasks, and serving as a point of contact for patients and insurance providers. You will work closely with the in-office administrator and clinicians, helping the team stay focused on patient care by taking ownership of critical backend responsibilities.

Responsibilities

Medical Billing & Insurance Coordination

• Process and submit claims to insurance providers using Optum billing software.

• Follow up on unpaid or denied claims; review and file appeals as needed.

• Post insurance and patient payments accurately; track account balances.

• Ensure compliance with billing codes, documentation, and healthcare regulations.

• Generate and deliver billing reports for clinic management.

• Verify patient insurance coverage and benefits.

• Obtain pre-authorizations for procedures and document status updates.

• Liaise with insurance companies to clarify coverage or resolve discrepancies.

• Explain insurance benefits to patients and answer related questions.

Administrative Support & Patient Communication

• Answer phones and respond to patient inquiries 1–2 days/week when the clinic is closed.

• Review, triage, and assign faxes appropriately within Charm EHR.

• Create and manage letters/forms for medical necessity, referrals, and authorizations.

• Coordinate referrals from other healthcare providers.

• Help maintain accurate and updated patient records, including insurance documentation.

• Ensure patient privacy and data security in compliance with HIPAA regulations.

Scheduling & Patient Support

• Assist with new patient scheduling and follow-up coordination.

• Handle appointment rescheduling and maintain an updated waitlist.

• Coordinate telehealth appointments and support virtual visit logistics.

Tools You'll Use

• Charm EHR (Electronic Health Records)

• Optum (Billing software)

• Square (Cash services processing)

• Bluefin (Payment processing for patient visits)

Requirements

Required:

• At least 2 years of experience in medical billing and insurance follow-up.

• Working knowledge of insurance verification, claims processing, and prior authorizations.

• Familiarity with HIPAA compliance and healthcare confidentiality best practices.

• Proficient in using EHR and billing software (Charm experience preferred).

• Strong organizational skills and a high level of accuracy in data entry.

• Excellent communication skills and the ability to collaborate with both patients and clinic staff.

• Ability to work independently, think critically, and take initiative without constant supervision.

Preferred:

• Previous experience in functional or integrative medicine settings.

• Comfortable working within a faith-based or purpose-driven workplace culture.

• Experience with medical documentation such as letters of medical necessity and referrals.

Benefits

• Competitive salary commensurate with experience.

• Opportunities for professional development and growth.

• Work in a dynamic and supportive team environment.

• Make a meaningful impact by helping to build and strengthen families in the Philippines.