Email Marketing Manager

About Miles

Miles Partnership is a full-service marketing consultancy focused exclusively on travel and tourism. Today we work with more than 130 destinations, hospitality businesses and other travel brands to deliver forward-thinking print and digital content-marketing solutions. We are a team of travel experts and travel enthusiasts, united in the belief that travel improves lives and strengthens communities. Our team members are passionate, open, curious and collaborative in order to have a lasting, positive impact on our clients and each other.

Job Summary

The Email Marketing Manager is responsible for working across multiple platforms to deliver a performance driven user experience across various channels including email, SMS, push notification, and on-site chatbot messaging that engages audiences and inspires visitors, this role is responsible for building, execution, and project management for all transactional and marketing campaigns for our clients.

Who We’re Looking For

• Thrive in a fast-paced environment (virtually + in person).
• Advanced understanding of, and continual self-education on marketing best practices.
• Experience managing a wide array of projects and clients simultaneously.
• Ability to review and distill multiple sources of information to support strategy and provide direction.

Responsibilities

• Own the day-to-day production process, execution and performance of marketing automation campaigns while working in collaboration with content and account teams
• Code, test and deploy proofs for client approvals, each proof shall be client ready by ensuring it renders across all devices and systems, all links are working with tracking, and is and both responsive in use as well as accessible from a dark mode perspective
• Coordinate production across internal teams for gathering content, assets, client goals, and scheduled deployments
• Work with client to seek approvals and working through proofing updates
• Update, maintain and segment databases of subscribers and guest data as needed
• Supports essential client marketing operational initiatives by troubleshooting technical issues related to HTML templates, list segmentation, deliverability and other aspects of email, as required.
• Stays abreast of email marketing and automation best practices with coding, design and testing of email campaigns, proactively researching and implementing the latest best practices, strategies and industry standards.

Requirements

• 3+ years of experience digital marketing, agency preferred
• 4+ years of experience building and coding emails while measuring performance
• Demonstrate knowledge of HTML and CSS and requirements for emails
• Demonstrate an understanding of email design philosophy and platforms
• Experience with various platforms for example: Cendyn, Navis, Revinate, TravelClick, HubSpot, Marketing Cloud, Campaign Monitor, and MailChimp
• Familiarity with Microsoft Office and Adobe Creative suites, particularly Photoshop, Adobe XD and Figma
• Possess experience with analytics systems (e.g., Google Analytics)
• Able to manage own workflow while coordinating with project teams and management on schedules, requirements, goals, and assignments as needed
• Able to shift priorities quickly and examine issues both strategically and tactically
• Able to multitask, perform efficiently and well under tight deadlines
• Able to carry out detailed tasks and projects with minimal direction or supervision
• Able to respond positively to customer and peer feedback
• Able to communicate clearly and concisely, both verbally and in writing
• Able to effectively manage relationships, both internally and externally
• Display a dependable, strong work ethic
• Able to work in a fast-paced, professional office environment

Core Competencies

• Emotional Intelligence
• Effective Communication
• Analytical
• Adaptable/Nimble
• Creative/Forward-Thinking
• Critical Thinking/Problem Solving
• Teamwork/Collaboration
• Professionalism/Work Ethic
• Trustworthy, reliable, and ethical
• Time Management
• Conflict Management

LOCATION: This is a remote position open to candidates in the United States.

COMPENSATION: $65,000 - $75,000 DOE

• Comprehensive benefits package, including medical, dental, vision
• 401k matching contribution
• Generous paid time off compensation
• Flexible work schedule
• Paid volunteer opportunities and company supported charitable events
• Collaborative, creative and fun team environment with professional growth opportunities

Our Commitment To Culture

At Miles Partnership, we are driven by our commitment to actively evolve inclusive marketing industry practices, drive innovation within the company and empower our team, our clients and the communities we serve. We will make intentional actions to build a work culture where our team members are always heard, empowered and valued. We will provide a culture of service where we enable our teams and clients to meaningfully engage with their communities, share and tell their stories through travel, and lead a movement across the broader tourism industry to influence social change and ensure open access to travel for all.

Miles Partnership, LLLP is an equal employment opportunity employer.

http://www.milespartnership.com/