Customer Success Manager

Description

About CivicPlus

At CivicPlus, we strive to bring our company vision to life through innovation and collaboration. Supported by approachable leadership and transparent communication, we’re empowered to make an impact on local government and the residents they serve. Grow your career alongside great people, where authenticity is welcome, successes are celebrated, and potential is nurtured.

Position Description

The Customer Success Manager plays a critical role in customer retention and satisfaction by effectively communicating our corporate value proposition to assist in driving new functionality and community engagement to existing customers. This position is responsible for maintaining ongoing relationships with customers by providing detailed knowledge and understanding on how to best use CivicPlus products. This role is also responsible for educating customers on usability of current functionality, possibilities for engaging citizens, new module availability, opportunity generation, and leading a variety of virtual customer meetings.

What We’re Looking For

Note: We know that excellent candidates can have all sorts of backgrounds and experiences, so please don’t hesitate to apply even if you don’t meet 100% of the listed requirements!

• 1 – 2 years of applicable experience
• High School Diploma or equivalent
• Strong persuasive, analytical and interpersonal skills.
• Strong and consistent phone presence.
• Customer-focused with ability to anticipate customer needs and concerns.
• Ability to prioritize multiple tasks / deadlines.
• Must have professional level written and oral communication skills.
• Ability to have tough conversations that balance the needs of our customers and company.

As a Customer Success Manager, You Will

Maintain the retention of our existing customer base with a high level of satisfaction. You will clearly and succinctly communicate our company’s value proposition through remote meetings, phone calls, and emails. Additionally, you will perform demonstrations of modules or new functionality, provide customers with resources to promote best practices for product use, and identify new sales opportunities during customer interactions. You will complete communications with assigned customers within the required timeframe, analyze and compile accurate responses for customer requests, and act as an escalation point for customer feedback or concerns. Other duties may be assigned as needed. If you are passionate about customer success and thrive in a dynamic environment, we would love to hear from you!

Compensation And Benefits

• Estimated Salary Range: $47,400 - $65,400
• The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and is based on a 40-hour work week.
• Potential Variable Pay: Based on set quotas or goals or targets
• Benefits: Comprehensive health insurance, dental insurance, vision insurance, Flexible Time Off, 401(k) plan, and more.

What makes being a Customer Success Manager exciting?

• The ability to connect with a high volume of customers.
• Problem solving and taking action on customer issues.
• Working cross departmentally to meet customer needs.

We are committed to providing equal employment opportunities to all qualified individuals and will make reasonable accommodations for individuals with disabilities during the interview process. If you require an accommodation, please let us know in advance so we can make appropriate arrangements. We welcome and encourage candidates of all abilities to apply for this position.

Please be aware of scammers who may fraudulently allege to be from CivicPlus. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information such as bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment or request interviews via text message. If you suspect fraud, please report it to your local authorities, as well as reaching out to us at Recruiting@civicplus.com with any information you may have.

PLEASE NOTE: CivicPlus is currently unable to provide visa sponsorship for this position. Applicants must be authorized to work in the US.

This position will remain open until Thursday, June 12****th at 4:00 pm CST. We encourage you to apply as soon as possible, as applications will be reviewed on a rolling basis, and the posting may close earlier at the discretion of the Talent Acquisition team

Working at CivicPlus

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