Conversation Designer

At Talkpush, as a Conversation Designer, you'll shape candidate interactions, foster innovation, and redefine recruitment with your creative problem-solving skills. Join us in transforming the future of talent acquisition!

Key Responsibilities:

• Design and Collaboration: Design conversational flows and dialogues for AI-powered chatbots and assistants. Collaborate with product managers, developers, and senior designers to understand user needs and business goals.
• Bot Design Documentation: Create comprehensive bot design documentation, including example dialogs, conversation flow diagrams, and error handling patterns.
• Customer Insights: Review customer transcripts to identify gaps in conversation design and modify design patterns to bridge those gaps. Engage with clients to understand user behavior, motivations, and interactions in different scenarios.
• Personalization: Implement processes for the bot to continuously learn from user interactions and update its knowledge to better cater to user needs.
• Optimization and Tuning: Analyze conversations to unearth patterns, implement learnings, track efficacy, and present business insights to stakeholders.
• Tool Implementation: Keep an eye on new tools to improve our process and experience for candidates.

Basic Qualifications:

• Strong interest in conversational design, user experience (UX), and artificial intelligence (AI).
• Excellent written and verbal communication skills in English.
• Creative thinking and problem-solving abilities.
• Attention to detail and a passion for creating seamless user experiences.
• Ability to work collaboratively in a team environment.
• Eagerness to learn and adapt to new tools, technologies, and methodologies.

Preferred Qualifications:

• Experience with conversational design tools (e.g., Manychat, Dialogflow, Voiceflow, Botpress).
• Basic understanding of UX principles and design thinking.
• Familiarity with natural language processing (NLP) and machine learning concepts.
• Prior experience in writing or editing content for digital platforms.
• Any relevant coursework or projects in conversational design or AI.