Content Designer

About us:

Palmstreet.app is the #1 live shopping platform for rare plants, handmade crafts, & unique goods. Founded in 2020 by Instagram and Apple veterans, Palmstreet began as a plant identification app and quickly evolved into a trailblazer in live shopping, beginning with plant sellers. Fueled by a passionate, plant-loving community, we rapidly expanded into new categories to better serve our fast-growing audience.

Our vision is to become the “World’s Online Main Street,” bringing the charm of in-person shopping to engaging, social online experiences. Backed by top Silicon Valley VCs and powered by a nimble, empathetic team, we’ve grown our GMV by 500x in the last 18 months.

As we continue shaping the future of social commerce, we’re looking for talented individuals who are excited to grow with us and join our mission.

The Opportunity:

As Palmstreet expands across categories and features, we’re looking for a Content Designer to shape clear, human, and impactful communication across our product. You’ll craft the language help our user navigate livestreams, transactions, and community interactions with confidence and clarity.

This is a fully remote position, open to candidates based in Canada. You will report to the Design Lead and collaborate closely with product designers, PMs, and engineers.

Responsibilities:

• Design, write, edit and test compelling in-product language to supports users and teams meet their goals. This includes product flows, interface language, education materials, product names, message framework, terminology across Palmstreet digital and physical touch points.
• Own product documentation and blog post. Collab with product and operation to maintain a comprehensive knowledge base to help users get quality answer as soon as possible.
• Partner closely with Product Design, Product Management, and Engineering to ensure content decisions align with user needs, product goals, and brand voice.
• Contribute to the structure and strategy of our in-app messaging framework—helping determine what to say, when, and how to drive user action.
• Contribute to high-fidelity Figma mocks by embedding copy into flows and collaborating directly with designers.
• Actively participate in design critiques and feedback sessions, offering and receiving constructive input to elevate the team’s work.

Qualifications:

We’re looking for a content designer with strong UX instincts, sharp writing, and a collaborative spirit. If the following describes you, we’d love to hear from you:

• 3–5+ years of experience in UX writing or content design at a product-focused company.
• Ability to distill complex concepts into approachable, easy-to-understand content for a wide range of users.
• Examples of finished wireframes, or design mocks co-authored using design tools, that have been used to drive decision-making within a team.
• Experience contributing to design—such as wireframes or high-fidelity mocks—that influence product decisions.
• Familiarity with systems thinking and working within design systems at scale.

Bonus points for:

• Experience designing for marketplace platforms.
• Experience working with a global team.

Your Location:

• Remote - Anywhere in Canada
• Travel: Twice a year for team building events; 3-5 days for each event

Compensation:

• Pay Range: $80,000 - $90,000 CAD
• Stock options negotiable

The pay range for this role is determined by job-related factors such as skills, experience, qualifications, work location, and current market data. Compensation ranges may be modified in the future to adjust for updated market data.

In addition to base salary, the compensation for this role includes:

• Health insurance through Manulife: Silver plan covered for employees
• Retirement Savings Plan through Wealthsimple with 4% employer contribution
• Life, AD&D, short-term, and long-term disability insurance
• 15 accrued PTO days per year, plus statutory local paid holidays and paid sick days

Why join us?

• Shape the future of live shopping: Be part of a dynamic team revolutionizing the online shopping experience, combining creativity and technology to create immersive, interactive platforms for sellers and buyers alike.
• Collaborate with industry pioneers: Work alongside a nimble, innovative team, backed by some of the most prestigious VCs in Silicon Valley, with opportunities to influence the product direction.
• Solving complex challenges: You'll take on complex problems that others haven't yet been able to solve, driving innovation and pushing boundaries in your work.
• Thrive in a flat, startup environment: Take full ownership of your projects while working alongside a supportive team that values collaboration and mutual respect.

Our Commitment to Diversity and Inclusion

Palmstreet is proud to be an equal opportunity employer. We celebrate diversity and encourage applications from everyone—especially those whose identities are traditionally underrepresented in tech. We do not discriminate on race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law.

For roles in Canada, we also comply with the Employment Equity Act.

Application Process

We’re excited to review your application! If your experience aligns with what we’re looking for, our hiring team will reach out to schedule an initial screening call and walk you through the next steps of our interview process.

While we try our best to respond to everyone, the high volume of applications may mean we’re unable to provide individual updates if we decide not to move forward.

To stay connected and explore future opportunities, follow us on LinkedIn or visit us at https://palmstreet.app/careers.

Compensation Range: CA$80K - CA$90K