Marketing and Social Media Specialist (Remote)

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Job Title

Marketing and Social Media Specialist (Remote)

Job Description

The Marketing and Social Media Specialist (Remote) plays a key role in shaping the Concentrix employer brand for North America (NA) and in ensuring quality talent acquisition results by utilizing social media and other digital platforms. In this role, you’ll use your knowledge of social media channels and other digital communications to help attract more qualified job candidates, extend the Concentrix brand, and improve both our follower base and engagement, as well as market presence. You’ll have the opportunity to create, promote, engage, and connect with current and potential staff. Utilizing an integrated marketing approach, this role will also leverage campaign and other content both internally for staff and externally via other promotions. This role reports directly to the Digital Marketing Manager for North America.

A NEW CAREER POWERED BY YOU

Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a remote Marketing and Social Medial Specialist at Concentrix is just the right place for you!

As a remote Marketing and Social Medial Specialist, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role

As a Marketing and Social Medial Specialist working from home, you will:

• Support the development and implementation of a social media strategy and content, and set goals based on metrics to increase brand awareness, follower base, and engagement
• Manage six (6) social media channels: U.S. and Canada Facebook, Instagram, and X
• Manage and facilitate social media communities by responding to social media posts and Concentrix NA reviews, and developing discussions/interactive opportunities
• Develop social campaigns and initiatives designed to build upon the follower base and gain more engagements
• Initiate and follow up on opportunities to create social media content from staff and other sources to help drive brand awareness and positive employer branding
• Collaborate with other business units such as our Talent Acquisition (TA) and Global Social Media teams to support their marketing and communication needs, employer brand initiatives, and/or other
• Analyze sourcing performance reports to inform marketing strategy
• Plan content and delivery, and use appropriate delivery and listening tools to manage multiple social media channels
• Develop and manage competitions and campaigns that promote the organization and the brand
• Create and schedule ROI-based paid Digital Marketing Campaigns on various platforms such as Facebook, GroundTruth, Google, and others (test new platforms and strategies as applicable); report results and data analytics for ROI, reach, and engagement
• Create engaging multimedia content such as graphics, videos, and/or partner/outsource this effectively
• Form key relationships with influencers across social media platforms, develop and engage with brand ambassador team across North America
• Monitor and report on performance on social media platforms using tools such as Hootsuite, Talkwalker, Comparably, Glassdoor, and Indeed.
• Educate other staff on the use of social media and promote its use within the company
• Assist Regional Marketing and TA teams with Job Board and other recruitment advertising and campaigns, as well as other tasks as needed and requested
• Deliver expert customer experiences…with a smile.

Your Qualifications

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Seasonal Team Leader (Remote) role include:

• Bachelor’s Degree, preferably in Communications, Marketing, or a related field
• 2 years of related experience
• Social media and project management proficiency
• Communications and creative skills, able to generate out-of-the-box solutions
• Digital marketing experience, preferred
• Maintain strong organizational skills and ability to manage tasks simultaneously
• Experience or knowledge about our Customer Experience (CX) and Tech Solutions (BPO) industry and employer recruitment, preferred
• Experience working with basic design and other tools, such as Canva and Hootsuite, as well as branding/employer branding are plusses
• Microsoft Office 365 proficiency (Excel expertise a big plus)
• Must reside in the United States and have a valid U.S. address for residence

What’s In It For You

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:

• The base salary range for this position is $ $60,000 - $65,000 USD, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
• DailyPay enrollment option to access pay "early," when you want it
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Work-from-home convenience with company-supplied technologies
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
• A range of other perks and benefits

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

The deadline to apply for this position is May 18, 2025

Location:

USA, ID, Work-at-Home

Language Requirements

Time Type:

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English
• Spanish

To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.

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