Customer Success Manager – LATAM (Remote)

Description

We’re looking for an exceptional Customer Success Manager to join our LATAM team. This is a strategic and highly analytical role for someone who thrives in customer-facing environments, understands the complexity of Retail, and is passionate about creating long-term value through data-driven insights.

If you're a natural problem solver with a strong consulting background, fluent in English, and excited to work in a fast-paced SaaS company, this might be the perfect fit for you.

What You Will Do

• Own and manage a portfolio of customers across LATAM, guiding them from onboarding through full adoption
• Act as the primary point of contact for clients, building trust at all levels, including executive stakeholders
• Lead customer-facing meetings, business reviews, and technical deep dives
• Use your analytical skills to uncover insights, improve product usage, and demonstrate ROI
• Ensure client success by aligning implementation and value realization with business goals
• Collaborate with cross-functional teams (Product, BI, Solutions Engineering) to ensure smooth delivery
• Identify expansion opportunities and areas for optimization based on data
• Travel domestically within the LATAM region as needed

Requirements

• BSc in Industrial Engineering and Management – required
• Master’s degree – preferred
• Graduated with honors or demonstrated academic excellence
• 3–5 years of experience in consulting, project management, or customer-facing roles
• Strong analytical background with proven experience in BI, SQL, and data storytelling
• Hands-on experience with BI tools – required
• Fluent English – must
• Familiarity with SaaS environments – required
• Prior experience working in a product company – a strong advantage
• Deep understanding of the Retail industry – required
• Knowledge of TOC (Theory of Constraints) – strong advantage
• Self-starter, proactive communicator, and highly organized