Conversation Designer - Remote anywhere in the Americas or Asia

WE ARE HIRING.

Talkpush is hiring sales professionals, product managers, marketers, and developers to join its team. Most positions are based in our offices all over the globe: San Francisco, India, Philippines, Costa Rica, Mexico, and Hong Kong. Intelligent and ideological candidates interested in changing the world of recruitment are welcome to apply. Just have a chat with us on our website or on our Facebook page.

Read more about the Talkpush culture here.

⚠️ DON'T APPLY FOR A JOB AT TALKPUSH IF THIS IS YOU

Recruitment is one of the oldest, most established industries, and we're out to change it completely through automation. To make that dream come true, we need people with a fire in their belly who would rather deliver unpleasant truths to customers rather than slap together a quick fix. This isn't a 9-to-5 job that delivers the same experience every day, but a place where once in a while, you wake up with a burning desire to implement a new solution and to test the heck out of it.

This means that people who think sucking up to the boss or being a yes-person is the path to success, who aren't willing to stand behind their idea, even in the face of pushback, who prefer change to be predictable and gradual, won't be very happy here. They might be smart, kind, and lovely, but this isn't their pot's lid. If you're the kind of person who gets a little obsessed about a problem and can't think of anything else until you can puzzle it out, we can offer interesting challenges, an international team that will challenge you, and a mission to help millions of people get hired by focusing relentlessly on building better candidate experiences. Does this sound a little scary and overly ambitious? Good, that's just how we like it. ✨

What if every job application started with a conversation? Talkpush is the leading recruitment software for the messaging age, and we are building interfaces with all the leading messaging apps, as well as chatbots to simulate thousands of conversations between employers and job seekers

The Conversation Designer will be in charge of bringing our recruitment chatbots to life and improving the level of training and engagement as they converse with over one million candidates every year.

Required / Mandatory

• Experience in design, UX, and storytelling
• Min 2 years experience in copywriting and/or technical writing
• Basic Knowledge of Dialogflow, ManyChat, or any chatbot platform is an advantage
• Excellent visual, written, and verbal communication skills
• Bilingual Spanish / English, additional language skills are welcome to apply
• A natural curiosity for chatbots and the AI industry
• Must Be a Team Player and Have Excellent Problem Solving Skills
• A portfolio demonstrating both personal and team-based work

Preferred But Not Mandatory

• Experience working with customers in a professional services environment (e.g. agency)
• Operational and Service desk experience is preferred
• Software development / Programming knowledge

Responsibilities

• Create exceptional, rich, and fulfilling conversational experiences
• Craft high-level, mockups and task flows to effectively communicate chat and voice interaction and design ideas
• Brainstorm and collaborate with team for new ideas and strategies
• Work closely with stakeholders to convert their ideas and vision into engaging content
• Use our content flow tools (Dialogflow) to build engaging conversations
• Review existing chatbot flows and suggest improvements
• Track progress of customer-specific product improvements and measure impact
• Quality assurance of conversations before launch
• Defect monitoring (Service desk) and NLP optimization of our bots to get smarter over time